If you have been following me on Facebook you might already know that for the last 5 days I have been struggling to keep AzuanZahdi.com alive. My trusted “Made in Malaysia” host has decided to bring the website down due to over usage of their server’s memory. I was frustrated for 2 reasons:
a) They brought AzuanZahdi.com down and did not even send out any notification or even warning! They simply took it offline and kept quiet. It was me who contacted them asking what has happened to the site.
b) The customer service was slow. I’ve been a loyal customer with the host and has been with them for a few years. Yet the respond was slow. One e-mail per day, no phone calls, no regular updates whatsoever.
After 3 days being offline, the Malaysian hosting company managed to bring back the site and i spent the whole weekend working to simplify the processes underneath AzuanZahdi.com. No more fancy plugins like Google Friends Connect etc.
Moving forward, I’ve purchased a new, more reliable (and more expensive) shared server in the US. The US staff spent the whole weekend transferring all my files and database on my behalf and it’s all FREE (part of the hosting package)!
This week I’ll be doing some fine tuning before the GRAND MOVE to the new server. Only after this week i’ll decide whether to remain loyal to my Malaysian Host or shift to a more customer-friendly US-based host. 1 week of trial 🙂
I’ve made some tweaks to speed up loading and improve comments system. Please give your comments 🙂